• Which tour or excursion do you recommend doing in la Fortuna area?
    The most popular tours are: Arenal Hanging Bridges, Volcano Walk, Night Walk, Safari Floating, Zip lining, White Water Rafting, Hot Springs, ATVS, Hike & Nature, Hiking Lovers. You can book these activities online through our website or our team will be happy to help you coordinate them via email at [email protected]
  • How long do the tours take?
    Most activities in the area take between 3-4 hours, including travel time. Take into account that some activities such as combined activities and Rafting have an approximate duration of 8 hours.
  • How can I organize and coordinate an itinerary?
    Our team will be happy to help you via email at [email protected]
  • How can we coordinate transportation from the airport to la Fortuna and to other destinations?
    You can book your transfer service online through our website or our team will be happy to help you via email at [email protected]
  • How can I cancel a reservation and get a refund, since there is no cancellation option on the website?
    Please contact our reservations department at [email protected] with the cancellation request. If it is within the cancellation period, our team will schedule the refund of your reservation.
  • Do you offer special packages for honeymoons?
    We offer a special package that includes a Romantic Dinner, two sensory massages and room decoration, this has an additional cost of $1.001 taxes included.
  • Do you offer All-Inclusive packages?
    Our rates include a la carte breakfast, a guided tour in our Nanciton Trail and the first stock of the minibar that is in the room, any other beverage and food services that are available in the hotel have an additional cost.
  • We would like to know more information about wellness activities?
    The hotel offers complimentary wellness activities everyday at 8:15 AM, in the Yoga room. It does not require prior reservation but we recommend you to be at least 5 minutes before as we have limited spaces available.

    We combine yoga classes, meditations sessions, sound healing therapies and more throughout the week

    Additionally, private classes can be scheduled for an additional cost, our team will be happy to help you via email at [email protected] or [email protected]
  • What time is check in and check out?
    Check in is at 3:00 pm and check out at 12:00 pm
  • What is the distance between the hotel and la Fortuna Downtown? | What is the best option to move?
    The hotel is located 7 KMS away from la Fortuna Downtown, we offer taxi service every day until 11 PM, we recommend scheduling it 15-20 minutes before your departure time and the approximate cost is $15 each way from 1- 4 people.
  • I would like to have more info about the trails in the property
    We have two different trails:

    The Nanciton Trail is 1.37 miles (2.2 kms) long and it has an extra cost of $12 per person. We have schedules available at 8:15 am – 10:30 am – 1:30 pm. Requires previous reservation.

    The Serenity Trail, is 1.68 miles (2.7 kms) long and it has an extra cost of $35 per person. The shedules available are 8:15 am and 1:00 pm. Requires previous reservation.